FAQ
Frequently asked questions
Delivery and Returns
Do you ship internationally?
Yes. We ship worldwide using DHL Express.
Will I need to pay customs duties or taxes?
No. Duties and taxes are taken care of.
When will I receive my order?
What is your return policy?
As each piece is made to order, all sales are final. We do not accept returns, exchanges or cancellations for change of mind or personal preference.
If your piece arrives with a manufacturing defect or is damaged in transit, please WhatsApp us with photos within 7 days of delivery and we will make it right.
Materials
Where is your jewellery made?
Every piece is designed and made to order in Seoul by local craftsmen. Our co-founder lives in Seoul and works alongside the craftsmen, allowing us to oversee production from start to finish.
What metals do you use?
We work exclusively with solid gold and platinum. Every piece is hallmarked with its metal purity and karat weight.
Are your pieces solid gold or plated?
No. We do not use gold plating over brass or gold-filled materials. Our pieces are made exclusively from solid gold and platinum - precious metals designed for true longevity.
Are your diamonds natural or lab grown?
We exclusively use lab-grown diamonds in our pieces for their exceptional quality, consistency and value.
Are your diamonds certified?
Yes. Every lab diamond above 1ct comes with certification from IGI or GIA. Diamonds below 1ct can be certified upon request.
Customisations
How do I start a custom project?
Send us a photo reference or idea via WhatsApp and we will take it from there. Quotations and initial sketches are complimentary, so don't hesitate to reach out.
What can be customised?
Rings, necklaces, bracelets and more. We can customise metal type, gemstones, sizing and design details, or a bespoke piece from scratch.
How long does a custom project take?
Once your design and order are confirmed, production typically takes 2-4 weeks. We will keep you updated throughout the process via WhatsApp.
Is there a minimum spend for custom projects?
There is no minimum spend for custom projects. We are happy to discuss projects of all sizes.
Sizing
How do I find my ring size?
Upon order confirmation, we will send you a complimentary metal ring sizer before production begins. The ring sizer matches the sizing standards used by our workshop. You also also refer to our ring sizing chart or measure an existing ring that fits you comfortably.
What if I am unsure of my size?
If you're in between sizes or unsure of the fit, simply WhatsApp us. We are happy to advise before your piece enters production.
Appointments
How do I visit your Seoul showroom?
We love meeting our clients in person, whether it's for a design consult or item pick up. Please arrange and appointment with us via WhatsApp.
Can I collect my order in person?
Yes. Many of our international clients order ahead and collect their pieces during their travels to Seoul. Please WhatsApp us to arrange an appointment.
I'm not in Seoul, can I make a virtual appointment?
Absolutely. Virtual appointments are available for clients who would like to view pieces up close, discuss a custom project, or ask questions before placing an order. Please WhatsApp us for a slot.